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Order Cancellation Policy

Yes, you can cancel your order. The process depends on the status of your order:

(a) Order Not Shipped:
You may cancel the order at any time before it ships. A full refund will be issued.

(b) Order Shipped:
If your order has already been shipped, it cannot be canceled or refunded immediately. Once the package is returned to us, we will process a refund.

(c) Need to Modify the Order:
If you wish to change the shipping address, product, or quantity, please contact us as soon as possible after placing the order. Changes can only be made before the order ships.

(d) Other Reasons for Cancellation:
If you have any other concerns, please reach out to our customer service. We’ll do our best to help.

Your feedback helps us improve and provide a better experience for all customers.

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Refund Timeline
Refunds are typically processed within 24 hours and returned to your original payment method. If you don’t see the refund, please contact us at info@usdildo.com.